EXCHANGE POLICY

At this time we do not accept returns on our items. This is due to everything being hand made and cut to order. We do however accept exchanges if your item is faulty (i.e. holes, stains or other damages that we see suitable for exchange) or if you would like to exchange for a different size. You must inform us of this within 5 days of receiving your order.

We can only accept cancellations within the first 24 hours of placing your order due to the items being custom made.

We can offer you an exchange if:
1. Item has not been worn/damaged. Due to hygiene reasons swimwear/bodysuits and jewellery cannot be returned.

2. Must be returned within 10 days of receiving your order

To exchange an item, please contact us: friendsandthreads@yahoo.com

Please include your order number, with a reason for exchange. Please allow 48hrs for a response back.

We recommend using a tracked and signed return method, as we will not accept liability for any lost returns. Please be aware that the buyer is responsible for the cost of return postage.

We analyse every order before shipping to ensure no damage / faults. However if you receive an item which is damaged we will be checking if the item has been forcefully damaged.

This does not effect your statutory rights.